Dominion Contracting Ltd (Business Number: 1000870093) is the registered legal corporation entering into this agreement with the client, incorporated under the laws of the Province of Ontario, Canada, with its registered legal address at 42 Mondamin Street, St. Thomas, Ontario, Canada, N5P 2V3.
Dominion Contracting Ltd operates under the registered trade name DCL™. CONTRACTORS (Business Number: 1001612650), which may appear on invoices, signage, vehicles, uniforms, digital communications, and all client-facing materials. DCL™ is the trademark and shortform abbreviation of DCL™. CONTRACTORS used throughout all company documentation and branding.
All references to Dominion Contracting Ltd, DCL™. CONTRACTORS, and DCL™ within this agreement refer to the same registered legal entity and are fully interchangeable for all contractual purposes.
DCL™ operates Monday through Friday from 8:00 AM to 6:00 PM. While you may contact us at any time, please note that we will respond to all inquiries, updates, and project-related matters during our business hours. Any communications received outside of these hours will be addressed on the next business day.
An estimate is a rough cost based on initial info, while a bid is a fixed price based on detailed plans, and a proposal outlines scope, timeline, and pricing. Though often used interchangeably, we provide estimates based on available details, formal bids once specs are confirmed, and proposals with full descriptions and terms.
Please note, unforeseen issues may affect pricing, and additional charges may apply if the scope changes.
This Service Agreement is governed by and construed in accordance with the provincial laws of Ontario, Canada. All disputes shall be resolved in accordance with the process outlined in Section 30 — The Covenant of Service & Private Resolution. Where legal recourse becomes necessary, the parties submit to the exclusive jurisdiction of the courts of the Province of Ontario.
DCL™ maintains liability insurance coverage with a limit of $5 million dollars. This disclaimer serves to inform the client that while DCL™ takes necessary precautions to ensure safety and quality in its operations, the liability insurance coverage is subject to the terms and conditions of the insurance policy.
The client acknowledges and agrees that any claims, damages, losses, or expenses arising from the services provided by DCL™ shall be subject to the limitations and coverage outlined in the liability insurance policy. The client further agrees to release, indemnify, and hold harmless DCL™, its employees, agents, and subcontractors from any liability beyond the coverage provided by the insurance policy.
It is recommended that the client maintains their own appropriate insurance coverage to mitigate any potential risks or damages that may occur on their premises.
In certain instances where project scope necessitates higher liability coverage beyond our standard $5 million dollar liability limit, DCL™ may obtain project-specific liability insurance with increased coverage. The client acknowledges and agrees that for such projects, any claims, damages, losses, or expenses arising from the services provided by DCL™ shall be subject to the terms and conditions of the project-specific insurance policy.
The client further agrees to release, indemnify, and hold harmless DCL™, its employees, agents, and subcontractors from any liability beyond the coverage provided by the project-specific insurance policy.
DCL™ requires a deposit of forty percent (40%) of the total project value upon execution of this agreement. This deposit is not a single lump sum held in trust — it is allocated incrementally across three defined project milestones, each representing real and verifiable costs absorbed by DCL™ on behalf of the client.
Milestone 1 — Administrative & Sales Processing (15%)
Fifteen percent (15%) of the total project value becomes immediately non-refundable upon execution of this agreement. This allocation covers sales commission on the closed project, on-site estimation including fuel, vehicle wear, and professional time, administrative processing including contracts, communications, and project setup, digital marketing costs attributed to the client acquisition, and the opportunity cost of time and resources committed to securing this project.
Milestone 2 — Schedule Block & Crew Allocation (15%)
An additional fifteen percent (15%) becomes non-refundable at the time DCL™ blocks the project dates on its production schedule and allocates crew resources to the project. This allocation covers the opportunity cost of declining or deferring other projects for the reserved date window, pre-project planning, and project management preparation.
Milestone 3 — Material Procurement (10%)
The remaining ten percent (10%) becomes non-refundable at the time DCL™ places material orders for the project, which occurs approximately one to one and a half weeks prior to the scheduled start date. This allocation covers the cost of materials ordered, supplier account commitments, and product staging.
The remaining 60% of the project value is due upon project completion and is not collected in advance.
Refund entitlement is determined exclusively by the milestone stage reached at the time written cancellation is received by DCL™:
| Cancellation Timing | Refund Entitlement |
|---|---|
| Cancellation received before schedule block | 25% refund of total project value. The fifteen percent (15%) Milestone 1 allocation is non-refundable. |
| Cancellation received after schedule block but before material order | 10% refund of total project value. The thirty percent (30%) combined Milestone 1 and Milestone 2 allocation is non-refundable. |
| Cancellation received after material order has been placed | No refund. The full forty percent (40%) deposit is non-refundable. |
| Cancellation received within 72 hours of the scheduled start date | No refund. DCL™ reserves the right to pursue additional recovery for costs incurred beyond the deposit amount where applicable. |
Approved refunds will be processed and issued within thirty-one (31) calendar days from the date written cancellation is received and verified by DCL™.
DCL™ will communicate schedule block and material order dates to the client in writing. These communications serve as formal milestone confirmations and establish the non-refundable threshold applicable at each stage.
The client acknowledges that the deposit structure outlined in this section reflects real costs absorbed by DCL™ and is not a penalty. Each milestone allocation is tied to verifiable expenditures and opportunity costs. DCL™ does not profit from cancellations — it recovers costs already incurred on the client's behalf.
In the event that the project's schedule is disrupted or segmented due to actions or decisions made by the homeowner, business owner, or other contracting trades, DCL™ reserves the right to request bulk payments to cover the amount of work completed thus far. Such requests will be communicated to the client in writing, outlining the specific amount due and the rationale behind the request.
Please note that these bulk payments are separate from any initial deposit or extended warranty payment made prior to commencing the work. Failure to comply with these payment terms may result in the suspension or termination of the project until satisfactory payment arrangements are made. Failure to make payments on fully completed work will result in litigation to recover the outstanding balance, including any associated legal costs incurred by DCL™.
In the event that payment is not received within thirty days of the due date, interest will accrue on the outstanding balance at a rate of five percent (5%) per month, compounded monthly on the principal amount due. The client agrees to pay all accrued interest in addition to the principal amount owed.
DCL™ extends gift cards and promotional offers, including those available for purchase and referral bonuses, as tokens of appreciation and to enrich the customer experience. However, it is imperative to note that these offers are only valid when presented at the time of estimation, and it is the client's responsibility to disclose such information.
Any submission of gift cards or promotions after the estimation period will render them invalid and they will not be honored for this specific project.
Furthermore, these cards and promotions are ineligible for use after project completion and before payment settlement, and any attempt to utilize them during this period will result in refusal. Your compliance with these terms is greatly appreciated.
If a gift card, promotional offer, or referral program bonus is deemed invalid under the terms of this contract, the client remains eligible to utilize these rewards for a separate, unrelated project governed by a new legally binding contract.
DCL™ reserves the right to terminate services on a project at any time, provided that a reasonable cause is established. In such cases, DCL™ will be entitled to compensation for the labor and materials expanded up to the point of termination.
Termination by DCL™ will be executed with proper notice and in accordance with local laws and regulations.
Compensation will be calculated based on the proportion of completed work and incurred material costs. The client agrees that DCL™ may choose to exercise this right of refusal shall be considered final and binding.
The client has the right to terminate services with DCL™ upon sufficient notice, should they choose to discontinue the project for any cause deemed reasonable.
Compensation for work performed and materials purchased up to the point of termination will be discussed and determined in good faith.
DCL™ will make every reasonable effort to ensure that the termination process is conducted professionally and efficiently.
Both parties agree that termination of services requires written notice delivered to the other party.
The notice period shall be at least 7 days, allowing both parties to prepare for the conclusion of the project.
Termination shall take effect on the date specified in the written notice. Customers may do so by contacting us via email at sales@dominioncontractingltd.ca to initiate the termination.
The client acknowledges and agrees that any cancellation of services must be communicated in writing and received by DCL™ no less than 72 hours prior to the scheduled start date of the services.
In the event of cancellation within the 72-hour window, the client forfeits the non-refundable deposit paid to DCL™. This deposit is intended to cover expenses incurred by DCL™ in preparation for the scheduled services, including but not limited to the purchase of materials and allocation of resources.
The client understands that the non-refundable deposit serves as a commitment to engage DCL™ for the specified services and that cancellation after the 72-hour threshold may result in financial losses for DCL™.
Furthermore, the client agrees that DCL™ shall not be liable for any damages or losses resulting from the cancellation of services, including but not limited to inconvenience, lost time, or opportunity costs.
In the unlikely event that damages are caused by DCL™ during the course of the project, we are committed to promptly addressing and rectifying such damages.
All damages will be thoroughly documented and reported, and appropriate measures will be taken to repair them to the satisfaction of the client, within reason.
The cost of repairs for damages caused by DCL™ will be covered entirely by company funds. In the event that the damages exceed the company's capacity to cover, we will initiate an insurance claim to ensure that the damages are fully addressed and rectified.
This ensures that our clients are not financially burdened by any inadvertent errors or mishaps.
In the event of any allegations leveled against DCL™, it is essential that they are reported promptly and accompanied by valid evidence.
We undertake a thorough investigation into all allegations, ensuring transparency and fairness in addressing any concerns.
Timely reporting of allegations, supported by valid evidence, is imperative to maintain the integrity of the resolution process and uphold our commitment to excellence in service delivery.
The service tier selected by the client governs all aspects of project execution, including surface preparation standards, primer application methodology, material selection, finish quality, project oversight, execution methods, and warranty coverage. In the event of any conflict between general scope language and tier-specific definitions, the tier-specific definitions shall prevail and control.
DCL™ provides workmanship warranty coverage based strictly on the service tier selected by the client at the time of contract execution. Warranty coverage is not universal and is not interchangeable between tiers.
| Tier | Warranty Period |
|---|---|
| Bronze Tier | One (1) year workmanship warranty |
| Silver Tier | Three (3) year workmanship warranty |
| Gold Tier | Five (5) year workmanship warranty |
The warranty period commences on the date of project completion. No verbal representations, marketing materials, estimates, proposals, or communications shall modify or extend the warranty coverage beyond the tier selected.
This warranty applies to projects utilizing Acrythane Aqua or an approved equivalent product meeting equal or superior performance specifications, applied to vinyl window frames, fiberglass doors, and PVC railings or components. DCL™ provides a 10-year warranty from the date of project completion covering peeling, chipping, flaking, or major discoloration of the coating, and adhesion failure due to workmanship or material defects.
Exclusions: This warranty does not cover damage resulting from normal wear and tear, accidental impact, extreme weather conditions, or improper maintenance. To initiate a claim, contact logistics@dominioncontractingltd.ca with full documentation including photos and proof of original application. Claims must be submitted within the 10-year warranty period.
DCL™ reserves the right to substitute any specified product with an approved equivalent meeting equal or superior performance specifications in the event of supply disruption, product discontinuation, or regulatory change without affecting the validity of this warranty.
Any reports of deficiencies must be made within the applicable warranty period associated with the selected service tier, measured from the completion date of the project.
To initiate a warranty claim, please contact our customer service team via email at logistics@dominioncontractingltd.ca. We will promptly respond to your report and schedule a time for our professionals to assess and address the identified issues.
All remaining provisions, exclusions, service rates, timelines, and procedures contained within this section remain unchanged and enforceable.
Should a warranty claim be made outside of the applicable warranty period associated with the service tier selected by the client, such claim shall be deemed void under the original scope of work and warranty coverage.
However, DCL™ recognizes that clients may request service or corrective work beyond the applicable tier-based warranty period. Any such work shall be treated as a separate service request and is not covered under this agreement.
Out-of-warranty service work is subject to DCL™'s prevailing service rates, material costs, and availability at the time of request. As of the date of this document update, service work is billed at a rate of $175 per hour plus HST, with a minimum service charge of two and one-half (2.5) hours.
All out-of-warranty service requests will undergo an initial assessment to determine scope, cause, and feasibility. Upon validation, DCL™ will schedule the requested service work at its discretion, subject to workload, seasonal conditions, and crew availability.
This provision applies uniformly across all service tiers and does not modify, extend, or reinstate any tier-based warranty coverage.
Upon receipt of your warranty claim, we kindly ask for your cooperation in allowing us sufficient time to schedule and perform the necessary service work. We do not do same day or next day service. We try our best to address service calls within 3–4 weeks from the point of request.
Warranty coverage excludes any damage, failure, or defect arising from: normal wear and tear, environmental exposure, impact, neglect, improper use, structural movement, settling, vibration, moisture intrusion, or any modification, repair, or alteration made by others after completion.
DCL™ provides a 36-month limited workmanship warranty on exterior wood surfaces including decks, fences, wood siding, trim, and railings, measured from the date of project completion and sign-off. This warranty is exclusively available where DCL™'s full wood exterior preparation process has been performed and documented, and is only valid where Sherwin-Williams SuperDeck or an approved performance-equivalent product has been applied.
Covered: Peeling, flaking, or blistering of the applied coating directly and solely attributable to defective workmanship or improper product application over a fully prepared, raw-sanded wood substrate.
Mandatory Conditions for Warranty Activation:
Each estimate is valid for a period of 30 days, commencing from the date of issuance.
If the work described in this estimate is not initiated within this timeframe, DCL™ reserves the right to reevaluate and revise the estimate to reflect any changes in material costs, labor rates, overhead expenses, or other relevant factors.
Any variations in the estimate due to these changes will be discussed and agreed upon by both parties before proceeding with the project.
Please note that rust is similar to cancer in that, despite our best efforts to treat and repair the affected areas, we cannot ensure that the rust will never return.
While we use high-quality products and techniques to mitigate and repair rust, there is always a possibility that rust may resurface over time. Complete eradication of rust typically requires cutting out the affected metal, welding new material, and properly sealing it, which is not covered under this DCL™ contract.
Unless such comprehensive measures are taken, we cannot guarantee that the rust will not return.
For the safety and efficiency of our staff, and the protection of your home, we require that all pets be kept away and out of sight while DCL™ staff are working.
Pets of any kind are not the responsibility of DCL™. If an animal escapes the home, DCL™ will not be held responsible for any loss or damage to the pet.
In the event that any of the above occurs, the homeowner will be responsible for covering the payment difference to fix said damages and for the cost of completing our work after repairs are made.
To ensure the most efficient, timely, and professional service, we kindly request that all personal items be moved from the areas to be painted before our team arrives.
This includes, but is not limited to, the following: wall-mounted decor (e.g., photos, mirrors, art), nic-nacs and small decorative items, clothing and shoes (from closets and any other areas), loose countertop items (in the kitchen or bathroom), curtain rods, curtains, and blinds, any other personal items or valuables in the work areas.
Moving these items in advance helps us streamline our process, allowing us to focus entirely on delivering top-quality painting results without unnecessary delays. As painters, we may have paint, mud, or caulking particles on our hands, which could potentially damage clothing or other sensitive items.
Please note that we are not responsible for moving furniture, decor, or personal items. If these items are not moved prior to our arrival and we need to move them to proceed with the job, additional labor charges may apply. This ensures that we can maintain a professional, efficient workflow while protecting your belongings and minimizing disruptions to the project timeline.
If there are any items that we would be required to move (ie. dressers, beds, couches, ect) we will plan accordingly during the on-site estimate process.
Please be aware that nicotine residue on surfaces can pose challenges during painting. If signs of bleed-through from nicotine are detected, work in that area may be paused for reassessment.
Nicotine residue can lead to significant complications, including bleed-through, which may affect paint quality and durability. Specialized products may be required to address nicotine residue effectively.
Promptly addressing nicotine-related issues is crucial for project success. Major bleed-through complications may require solutions before work can continue.
Additionally, please note that the cost of the project is subject to change based on findings related to nicotine residue. We appreciate your cooperation in addressing nicotine-related challenges to ensure optimal painting results.
This section governs the definitive completion standard, walkthrough requirements, payment obligations, deficiency documentation, holdback mechanics, and warranty transition for all DCL™ projects.
Completion is defined as the full execution of all painting-related services including preparation, application, and final coating, performed in accordance with the approved scope and service tier selected by the client. Completion of painting services constitutes substantial completion of the project regardless of scheduling of touch-ups, third-party cleaning timelines, or client availability for walkthrough.
Upon completion of all painting services, DCL™ shall conduct a final completion walkthrough with an authorized DCL™ representative. The walkthrough is the definitive completion standard for all projects regardless of service tier. It is not an opportunity to renegotiate scope, introduce subjective preferences, or request additional work.
The client is required to make themselves available on the final scheduled day of the project to participate in the completion walkthrough.
DCL™ will provide reasonable advance notice of the anticipated completion date.
Client participation is the client's sole opportunity to identify visible workmanship concerns prior to project closeout.
In the event the client is unable or unwilling to participate in the scheduled walkthrough, DCL™ will proceed with an internal completion review conducted by the authorized DCL™ representative.
The client formally forfeits their right to a joint walkthrough under these circumstances. Forfeiture does not affect the client's warranty rights as outlined in Sections 17, 17.5, and 20.5 of this agreement, nor does it delay, suspend, or reduce the client's payment obligation in any way.
Following either the joint walkthrough or internal DCL™ completion review, the authorized DCL™ representative shall confirm project completion in writing. This confirmation constitutes the official project sign-off and establishes the completion date for all warranty, payment, and contractual purposes.
Any workmanship concerns identified during the walkthrough shall be documented in writing by the DCL™ representative. Only deficiencies documented by DCL™ during the applicable walkthrough or internal completion review shall be eligible for corrective action prior to final closeout.
Full payment for all completed work becomes immediately due and payable upon project sign-off as defined in Section 26.3.
Payment is not contingent upon the scheduling, completion, or outcome of any post-project cleaning, follow-up inspections, touch-up scheduling, or subsequent client review.
The client may withhold no more than ten percent (10%) of the remaining balance solely to secure completion of substantiated workmanship deficiencies documented by DCL™ during the applicable walkthrough.
The remaining ninety percent (90%) or greater balance is due and payable immediately upon sign-off and shall not be delayed, reduced, or withheld for any reason including but not limited to pending touch-ups, scheduling availability, cleanup sequencing, subjective dissatisfaction, or preference-based objections.
The 10% holdback is strictly limited to the specific deficiencies documented by DCL™ and may not be expanded, extended, or used as leverage for additional work, scope changes, or non-workmanship related concerns.
Once documented deficiencies have been corrected and verified by DCL™, the remaining 10% holdback becomes immediately due and payable.
Failure to remit the holdback following completion of documented corrective work constitutes non-payment and is subject to full enforcement under Sections 7 and 8 of this agreement including interest, collection, and legal action.
Concerns, objections, or claims that are not identified during the applicable walkthrough, not documented by DCL™, cosmetic-only or preference-based, non-workmanship related, raised after walkthrough completion, or raised after payment has become due shall not delay, suspend, reduce, or withhold payment obligations including the release of any permitted holdback.
Claims determined to be unfounded, non-workmanship related, or raised outside the applicable warranty period shall be treated as separate service requests and may be subject to additional charges in accordance with Sections 7, 18, and 20 of this agreement.
Following completion and receipt of all payments due, all substantiated workmanship concerns arising thereafter are governed exclusively by the applicable tier-based workmanship warranty as defined in Section 17.
By signing this agreement the client expressly acknowledges that payment for completed work is due upon sign-off as defined in Section 26.3.
Only substantiated workmanship deficiencies documented by DCL™ during the applicable walkthrough may be addressed prior to final closeout.
The client may withhold no more than ten percent (10%) of the total contract value and only for documented deficiencies.
Claims of general dissatisfaction, inconvenience, touch-up scheduling, or subjective expectations do not constitute valid grounds for withholding payment.
All post-completion workmanship concerns are governed solely by the applicable tier-based warranty selected.
Improper withholding of payment constitutes a material breach of this agreement and may result in suspension of warranty obligations, interest charges, collection activity, and legal enforcement as permitted under this agreement.
Post-project cleanup standards remain governed by the service tier selected. Cleanup obligations do not affect or delay the payment trigger established under Section 26.5.
DCL™ offers tiered service levels to allow clients to select the standard of preparation, materials, execution, oversight, and warranty coverage most appropriate for their project.
Standard surface preparation, minor patching, light sanding, caulking of minor gaps and seams, one (1) full finish coat, drop-sheet protection, jobsite cleanup, and a final walkthrough. Primer is limited to spot priming only. Includes a 1-year workmanship warranty.
All Bronze Tier inclusions, expanded surface preparation, additional sanding and defect smoothing, improved cut-line precision, enhanced surface protection, scheduled project management check-ins, and a quality control review prior to completion. Primer applied where required. Includes a 3-year workmanship warranty.
All Silver Tier inclusions, full surface correction and repair where applicable, mandatory full-surface priming on all applicable surfaces, a two-coat finish system, spray application where optimal, papered and taped surface protection, dust-controlled preparation, professional post-project cleaning, dedicated project management oversight, priority crew allocation, and a detailed final quality inspection. Full-surface priming cannot be reduced, waived, or removed. Includes a 5-year workmanship warranty.
Specific product brands may vary based on availability and surface conditions. Material selection does not alter scope or warranty coverage.
Standard pricing discounts may apply only to Bronze and Silver Tier projects and do not modify scope, materials, execution standards, or warranty coverage. Gold Tier projects are not eligible for standard discounts. A separate signing incentive may be applied at DCL™'s discretion.
This agreement is entered into not merely as a commercial transaction but as a Covenant of Service. DCL™ operates as a faith-driven company that recognizes a Higher Authority governing our conduct, our honesty, and the quality of our work. We commit to servicing your property with the highest standard of excellence, treating your home and your family with absolute respect, and delivering exactly what has been promised. Because we answer to God before we answer to anyone else, our word is our bond and our work is our worship.
In alignment with our faith and our commitment to maintaining private, honorable, and professional relationships, both parties agree that public litigation should be a last resort. Should any disagreement or dispute arise regarding the scope, quality, or completion of services under this agreement, both parties mutually covenant to first pursue resolution through DCL™'s right to cure, then direct dialogue, then private mediation, and then binding arbitration before seeking any public legal recourse.
This section is not written to intimidate or to create barriers to justice. It is written because we believe honorable people can resolve honorable disputes honorably. We have built this company on integrity and we intend to finish every project — and resolve every disagreement — the same way.
By entering into this agreement, the client acknowledges that they have read, understood, and agreed to the terms and conditions set forth in this service agreement. It is recommended that the client seek independent legal advice if they have any concerns or questions.