Refund Policy

Deposit Summary

The standard deposit is 40% of the Contract Price, due when Schedule A is signed. The deposit is credited toward the Contract Price. For material-heavy projects where materials, fixtures or allowances exceed 25% of the Contract Price, DCL may require a larger deposit up to a maximum of 60% of the Contract Price, itemized in Schedule A.

10-Day Cooling-Off Right

If this Agreement was negotiated or signed in person at your home or anywhere other than DCL's business premises, you may cancel it for any reason within 10 days after receiving a written copy. DCL will refund every payment within 15 days after the notice of cancellation is given, keeping only the reasonable compensation the Consumer Protection Act, 2002 allows.

Cancellation After the 10-Day Period

You may cancel by written notice to the notice address in the agreement. DCL may keep from the deposit only its reasonable, documented costs caused by the cancellation. Cost recovery is limited to the stage reached when the notice is received:

• Stage 1 — before Schedule Confirmation: up to 15% of the Contract Price.
• Stage 2 — after Schedule Confirmation but before Material Order: up to 30% of the Contract Price.
• Stage 3 — after the Material Order: up to 40% of the Contract Price, plus the cost of materials that were specially ordered, custom-made or tinted and cannot be returned.
• Within 72 hours before start or after work begins: documented costs up to the Stage 3 limit, plus payment for work performed and materials supplied to date.

Refund Processing

Any part of the deposit DCL is not entitled to keep will be refunded within 30 days after DCL receives the notice of cancellation. Where you cancel under the 10-day cooling-off right or any other Consumer Protection Act, 2002 right, DCL will refund every payment within 15 days after the notice is given.

How to Cancel

All cancellations must be submitted in writing to the notice email or address set out in the agreement. The cancellation date is the date the written notice is received by DCL.

No Penalty

These amounts recover costs already incurred; they are not a penalty, and DCL does not profit from a cancellation. On request, DCL will provide a written list of the costs it kept.

For the full legal terms, see the DCL™ Service Agreement.