Deposit Structure Overview
DCL™ requires a deposit of forty percent (40%) of the total project value upon execution of the service agreement. This deposit is not a lump sum held in trust — it is allocated incrementally across three defined milestones, each tied to real and verifiable costs absorbed by DCL™ on the client's behalf.
Milestone 1 — Administrative & Sales Processing
Becomes non-refundable immediately upon signing. Covers sales commission, on-site estimation costs, admin processing, digital marketing attribution, and opportunity cost of securing the project.
Non-refundable on execution of agreement
15%
Milestone 2 — Schedule Block & Crew Allocation
Becomes non-refundable when DCL™ blocks project dates and allocates crew. Covers opportunity cost of declining other projects for the reserved window and pre-project planning.
Non-refundable once schedule is confirmed in writing
15%
Milestone 3 — Material Procurement
Becomes non-refundable approximately 1–1.5 weeks before the scheduled start date when materials are ordered. Covers material costs, supplier commitments, and product staging.
Non-refundable once materials are ordered
10%
The remaining 60% of the project value is due upon completion and is not collected in advance.
Refund Eligibility by Cancellation Stage
Refund entitlement is determined exclusively by the milestone stage reached at the time written cancellation is received by DCL™.
Cancellation received before schedule block
Client is entitled to a refund of twenty-five percent (25%) of the total project value. The fifteen percent (15%) Milestone 1 allocation is non-refundable.
25% back
Cancellation received after schedule block but before material order
Client is entitled to a refund of ten percent (10%) of the total project value. The thirty percent (30%) combined Milestone 1 and Milestone 2 allocation is non-refundable.
10% back
Cancellation received after material order has been placed
Client is entitled to no refund. The full forty percent (40%) deposit is non-refundable.
No refund
Cancellation received within 72 hours of the scheduled start date
Client is entitled to no refund. DCL™ reserves the right to pursue additional recovery for costs incurred beyond the deposit amount where applicable.
No refund
Refund Processing
Approved refunds are processed and issued within 31 calendar days from the date written cancellation is received and verified by DCL™.
Milestone Notifications
DCL™ will communicate schedule block and material order dates to the client in writing. These communications serve as formal milestone confirmations and establish the non-refundable threshold applicable at each stage.
How to Cancel
All cancellations must be submitted
in writing to
Logistics@dominioncontractingltd.ca. Verbal cancellations are not valid and do not trigger refund eligibility timelines. The cancellation date is the date written notice is received and acknowledged by DCL™ in writing.
No Assumed Refund
The deposit structure reflects real costs absorbed by DCL™ — it is not a penalty. Each milestone allocation is tied to verifiable expenditures and opportunity costs. DCL™ does not profit from cancellations — it recovers costs already incurred on the client's behalf.
For the full legal terms governing this policy, see the DCL™ Service Agreement, Section 6.